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Contents:
Cancellation of Amaranth
Change of date or venue
When are refunds and exchanges not offered?
What happens if I believe I have special circumstances?
How do I find out about changes to events, competitions or memberships of Manifest?
How do I obtain a refund?
Method of refund
Can I exchange my membership?
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The Conditions of Attendance provide the circumstances under which refunds or exchanges will be offered by Manifest Organising Committee Incorporated (“us”) to purchasers of memberships (“you”) to the Amaranth Anime Ball. We have set out the following information in further detail to ensure that you are able to understand easily the policy in relation to refunds and exchanges.
Cancellation of Amaranth
If Amaranth is cancelled, we will refund the face value of the membership.
Change of date or venue
If Amaranth is rescheduled to another date or venue, we will offer you the opportunity to exchange the membership for a membership of the same or lower face value to the rescheduled Amaranth. In some circumstances we may refund the face value of the membership.
When are refunds and exchanges not offered?
Refunds and exchanges are not available:
- If after Amaranth has started and it is cancelled for any reason, including due to inclement weather.
- If there is a change to Amaranth in which specific events and /or competitions are cancelled, postponed, begin before or later then the scheduled period of time, run shorter or longer then the scheduled period of time then originally advertised. These are all matters which may change between the time when you purchased your membership, and the time Amaranth is held.
- If you experience a change in your personal circumstances or you change your mind.
- If you do not attend Amaranth on the night without prior application for a refund (i.e. last minute decision to not attend).
- If you refuse a search of you and / or your possessions at the time of entry to the venue.
- If you do not provide suitable and valid identification.
- If you do not apply for a refund or exchange 2 weeks prior to the event, due to loss of trade.
What happens if I believe I have special circumstances?
In addition to the above, if you believe you have a valid enquiry in relation to a request for a refund or exchange, please
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. We will review your request and confirm if a refund or exchange is available. Each request is considered on an individual basis.
In the event that the above policy has not otherwise dealt with a matter appropriately, we naturally are committed to complying with all laws. This means that if you are entitled to a refund or exchange under the Trade Practices Act 1974 (Commonwealth), Fair Trading Act 1999 (Victoria) or any other relevant legislation for any reason, we will ensure that you receive it.
How do I find out about changes to events, competitions or memberships of Amaranth?
All events, competitions and memberships are published with the most up-to-date information available at the time.
We will ensure that all changes are published on the official Manifest website, under the Amaranth section. If you are subscribed to the mailing list, any important changes will be automatically e-mailed to you.
How do I obtain a refund?
If we confirm you are entitled to a refund, refunds will be processed within 20 working days upon receipt of your request. All refunds will be charged a fee of $10 for each membership purchased. If contact is necessary, this will be done according contact details provided within your original registration. You will be removed from the list of registered members and, hence, will no longer be able to attend the event. This will apply, even if you present an invitation/ticket on the night.
Method of refund
The face value (minus the refund fee) of the membership purchased using a cheque / money order will be refunded via a cheque posted to the address provided on the original application form, unless you instruct otherwise.
Can I exchange my membership?
If there is a change in venue, your original invitation will serve as an invitation to the changed date, and no exchange process is required.If we confirm you are entitled to exchange your ticket for another type of ticket, the original ticket must be received by us before an exchange can be made. An exchange of ticket is issued subject to availability. This process may differ according to the registration system in place at the time.